This course consists of a fully online learning experience with a combination of self-study readings, self -paced Learning Management System training modules, case studies, and optional group discussions. Students have access to industry expert moderated forums, and receive regular feedback and guidance from experienced instructors.  Topics and competencies addressed in the course include:

- Broad array of technical subjects applicable to common risk types
- Understanding risk assessment criteria
- Effective interviewing techniques
- Sound in-depth decision making
- Effective technical report writing
- Essentials of customer service